Installing the plugin is not the same as the plugin working. A theme can quietly skip the line WordPress uses to add things to a page; an SEO plugin can stop describing your products; a page cache can hand one shopper's identity to everybody. None of that shows up as an error anywhere — it shows up as flows that never fire, months later.
So we look at your shop ourselves. We load your homepage, your shop page, one product, your basket and your checkout, exactly the way a shopper's browser would, and we write down what we found.
It runs by itself: once shortly after the plugin first says hello, and once a day after that. Nothing about it changes your shop — we only read pages that are already public.
| The line | What it is asking |
|---|---|
| Homepage tracked | Can we tell that somebody visited your shop at all? |
| Shop and product pages tracked | The same question for the pages people actually browse. |
| Product details visible to the tracker | When somebody looks at a product, can we tell which product, at what price, in stock or not? |
| Checkout capture | Which checkout you run, so abandoned checkout works. |
| Cache safe | Is a page cache making every visitor look like the same person? |
Product details is the one worth understanding, because it can be amber rather than red. Green means the plugin is printing the product straight from WooCommerce, so the price, the code and the stock are exactly what WooCommerce says. Amber means we are reading it from whatever your SEO plugin happens to put on the page — which works until the day you change SEO plugins, and produces nothing at all on some of them. Plugin 1.0.8 makes it green.
Checkout capture looks with an empty basket, and WooCommerce shows no checkout form to an empty basket. So "we could not tell which checkout you run" is grey, never a cross — it usually means nothing is wrong.
Cache safe is the only line that can be quietly costing you money right now. If it is red, a page cache is serving one saved copy of your homepage — including the little identifier we set on the first visitor — to everybody who arrives after. Every shopper then looks like the same person, so their carts, their browsing and their orders all pile onto one contact.
The fix is one setting in your cache plugin: exclude the cookie named _ae_id from being cached. Breeze, WP Rocket, W3 Total Cache, LiteSpeed and Varnish all have a list for exactly this. If you cannot find it, turning page caching off on the homepage alone also fixes it.
wp_head(), which is the line WordPress plugins use to add anything to a page. Update the plugin to 1.0.8 — it puts the tag on the page anyway, without needing the theme's help.Still stuck? Email support@aminoengine.com with your shop address and we will look at the same five pages by hand.